The summary
- The Raqame app (package id
com.ak.raqame) does not create an account with us; your business data stays on your device. What our license server may hold is your license record, a Google account link if you chose one, and support contact details if you entered them. - The link and the contact details you delete yourself, in the app, immediately. Deleting the whole license record is a request to support@raqame.net (or on WhatsApp @raqame), completed within 30 days.
1. What do we hold about you at all?
Raqame is an offline-first app; products, invoices, customers and accounts are stored on your device only and we cannot access them. Our license server may hold:
- Your license record: the activation code or Google Play purchase identifier, an irreversible hashed device fingerprint, and the license status and dates.
- A Google account link (optional): your account id and email, if you chose to link the license to your account for recovery on a lost device.
- Support contact details (optional): a business or owner name, a phone number and an email, if you entered them on the license screen.
- Operational data: the country code inferred from your connection at activation, IP addresses in the technical event log, and any notes our support team adds about your business and requests if you contacted us.
Full details in the Privacy Policy.
2. Deleting from inside the app (immediate, no request needed)
- Unlink your Google account: tap the account button (your avatar) at the top of the screen → "Link Google account" → "Unlink". Your account id and email are removed from the license record immediately; the license itself stays valid on your device.
- Delete your support contact details: Settings → "License" → the "Support contact details" card → "Delete my contact details". They are erased from your device and from our server at the same moment.
- Delete your local business data: Settings → "Reset data" to wipe the data while keeping the app, or clear the app's data / uninstall it from Android settings.
- Delete your Google Drive backups: from Google Drive settings → Manage apps → "Delete hidden app data", or by revoking the app's access to your account.
3. Requesting deletion of the whole license record
To have everything about you removed from the license server — including the license record itself — email support@raqame.net with the subject "Delete my account — Raqame" and include something that lets us identify your license: the activation code, the Google Play order number, or the phone number or email registered in your contact details. If your license is linked to Google, send the request from that same Google email.
You can also send the request on WhatsApp to @raqame; we may then ask for proof that the license is yours before acting on it.
- We acknowledge the request within 3 business days and complete the deletion within 30 days at most.
- Note: deleting the license record invalidates the license on your device and cannot be undone; a consumed activation code does not become valid again.
4. What is deleted and what is kept
| Data | What happens |
|---|---|
| The license record and its device records | Deleted when the request is completed. |
| Google account link (id and email) | Deleted immediately by unlinking in the app, or with the request. |
| Support contact details | Deleted immediately by the in-app delete button, or with the request. |
| The technical event log tied to your license (with its IP addresses) | Deleted with the request. |
| The country code and support notes on the license record | Deleted with the request. |
| Support conversations (WhatsApp / email) | We delete what we hold at your request; the copy on your own device or at the platform provider is outside our control. |
| Nightly backups of the license database | Expire automatically 60 days after they are made, so any trace disappears within that period after deletion. |
| A consumed activation code | Stays marked "used" so it cannot be reused — with no data pointing to you. |
| Purchase records at Google Play | Held by Google under its own policy; we cannot delete them. |
| Business data on your device and Drive backups | Fully under your control (section 2). |
5. Contact
For any question about deletion or privacy: support@raqame.net — WhatsApp @raqame