Terms of Service

1. Definitions and acceptance

These terms govern your use of the Raqame app for Android (package id com.ak.raqame), the raqame.net website, and the license server behind them. In these terms:

• "We", "us" or "Raqame": Raqame (رقمي), the owner and operator of the app, reachable at support@raqame.net.
• "You": the person or business that installs or uses the app or buys a license for it. If you accept these terms on behalf of a business, you confirm you are authorized to bind it.
• "License": the right to use the app's paid features under the plan you bought, evidenced by an activation code or a Google Play purchase.
• "Add-on": a separate product activated with its own code on top of the base license, such as Raqame Bridge, E-invoicing and Multi-company.
• "Paid service": any service we provide for a fee separate from the license, such as training, setup, data migration and custom design.
• "Authorized reseller": an independent party we authorize to sell activation codes.

By installing or using the app or activating a license in it, you agree to these terms and to the Privacy Policy; if you do not agree, do not use the app. The app is intended for business and professional use, and you must be 18 or the age of majority in your country, whichever is higher. You agree that accepting these terms and receiving notices and receipts happens electronically, with the effect of writing and signature.

2. Description of the app

Raqame is an inventory, sales, point-of-sale and accounting app that runs locally on your device. Your day-to-day work needs no internet connection; connectivity is limited to activation, transfer and the periodic check-in of subscriptions, and to optional services such as backup to Google Drive and e-invoicing. The app is a tool that helps you run your business, not an advisor: it does not provide accounting, tax or legal advice and is no substitute for your accountant or advisor.

3. License to use the app and its limits

The app is licensed to you, not sold to you: you buy a right of use, not ownership of the software or its source code. We grant you a non-exclusive, non-transferable license (except through the transfer mechanism in section 9) to use the app for your business under your plan. You may not:

• Resell, rent or distribute the app or activation codes without our written authorization.
• Run one license on more than one device at the same time.
• Decrypt, reverse-engineer or modify the app, or attempt to circumvent or deceive the licensing system, including by manipulating the device clock or identifier to extend a trial or subscription.
• Use the app for any unlawful activity, or to issue misleading or forged documents.

4. Plans

• Free plan: runs without a license and covers product management and its master data (categories, units, brands, origins, equivalents), barcode-label printing, product import and export to Excel/CSV, barcode scanning and search, backup and restore, and switching between the companies already created on the device, with one saved print template per document type. Sales, point of sale, purchasing, customers and suppliers, vouchers, cheques, stock movements, stock counts, reports, accounting and HR require an active license.
• Pro — Lifetime: a one-time payment for a base license with no expiry date that requires no periodic check-in after activation. Sold as activation codes only, not through Google Play. Its scope and limits are in section 5.
• Pro — monthly or yearly subscription: a base license for a set period (a month or 365 days) that renews, and requires one successful online check-in within every 30 days. Bought through Google Play or with an activation code; its terms are in section 6.
• Add-ons: Raqame Bridge, E-invoicing and Multi-company are separate products, each with its own activation code, its own price and a validity set by its code, and are sold as activation codes only. They work only while the base license is active, and no base license covers them, Lifetime included.
• Free trial: its terms are in section 6.
• Features and prices: what the app shows at the time of purchase is the authoritative list of what each plan includes. Prices are shown in the app or by the reseller and may vary by market.

5. The Lifetime license: what it includes and what it does not

5.1 What "Lifetime" means

"Lifetime" describes the term of the license: a license with no expiry date that stays valid for as long as you comply with these terms. It does not mean the lifetime of a person, a business or a particular device, nor a commitment from us to provide support, services or development without a time limit. The license is tied to one active device at a time and is transferred under section 9.

5.2 What it includes

• Use of the paid base modules shown for the Pro plan in the app at the time of activation, on one active device.
• Operation with no periodic online check-in after activation: your activated copy keeps working even if it never contacts our server again.
• The app updates we choose to publish for the features your license covers (such as bug fixes and performance and security improvements), at no extra charge.
• Backup to your own Google Drive account; it relies on Google's service and your storage there, not on our servers.
• Moving the license to a new device yourself under section 9.
• The basic support described in section 8.1 (help with activation and transfer, and receiving defect reports), on a best-effort basis.

5.3 What it does not include

Anything not expressly listed in section 5.2 is not included, in particular:

• Ongoing or dedicated technical support: the license includes no support or maintenance contract, no guaranteed response time, and no dedicated or priority support line.
• Add-ons: Raqame Bridge, E-invoicing, Multi-company and any add-on we release later are bought and renewed separately.
• Any service that requires a subscription or has a recurring running cost, current or future: such as connections to government systems or to payment or messaging platforms, sync, storage or backup on servers we operate, text messages, and any cloud service running on our servers or a third party's for a fee.
• New products and modules we release later as a separate product or add-on, even if they connect to the app.
• The paid services described in section 8.2: training, setup and configuration, data entry or migration from other systems, custom template design, data recovery, remote sessions and site visits, and custom development.
• Additional devices: running the app licensed on another device at the same time requires another license.
• Hardware and third-party software (printers, barcode scanners, tablets, Microsoft Access…) and any guarantee of their compatibility.
• A guarantee that the app runs on every future Android version or every device: we make reasonable efforts, without obligation.
• A refund after activation, except in the cases in section 7 or where the law requires one.

5.4 Updates and changes to features

We decide the content, timing and continuation of updates and commit to no schedule or duration. We may develop, redesign or merge features, and we may change or discontinue a feature where the law, security or a change by a third party (such as Google or the tax department) requires it. In return, we commit not to withdraw a core feature covered by a Lifetime license in order to offer it back to you as a subscription or for a new fee.

5.5 If we stop selling the plan or providing the product

If we stop selling the Lifetime plan, those who bought it before are unaffected. If we stop developing the app or operating the license server, your activated copy keeps working on your device, but updating, reactivating, moving to a new device, recovering through a Google account, or reinstalling (if the app is no longer available in the store) may no longer be possible. We will announce this reasonably in advance where possible, and make reasonable efforts to provide a way for Lifetime license holders to continue. Discontinuation does not entitle you to a refund of a license already activated and used, except where the law requires one.

6. Subscriptions and free trials

• Automatic renewal: a Google Play subscription renews automatically at the end of each period (a month or a year) at the price shown to you, charged to the payment method on your Google Play account, unless you cancel before the renewal date.
• Cancelling: at any time from Google Play (Profile → Payments & subscriptions → Subscriptions) or from "Manage subscription" in the app. Cancelling stops future renewals, and your features stay until the end of the paid period. Uninstalling the app does not cancel the subscription.
• Refunds: we do not refund part of a subscription period that has started, and refund requests for Google Play purchases follow Google Play's policy.
• Price changes: are notified to you through Google Play under its procedures before they apply to your renewals.
• Changing plan: upgrading from monthly to yearly is done in the app as a plan change, and Google Play works out the difference.
• Subscriptions by activation code: do not renew automatically; you renew with a new code whose period is added to what remains of yours, so renewing early never wastes days.
• The in-app free trial: you start it from the plans screen with no payment method, or with a trial code from a reseller. It lasts for the period announced when you start it (currently 7 days), is granted once per device, and unlocks the full system including e-invoicing and Raqame Bridge (not Multi-company). It cannot be renewed, carries no grace days, and is not granted on a device that already holds an active paid license. When it ends the app returns to the free plan, with no charge.
• A trial offer on Google Play (where available): requires a payment method and turns into a paid subscription automatically when it ends unless you cancel before then. Its length and the price that follows are shown on Google's purchase screen.

7. Purchases, resellers and refunds

• Activation codes (in the RQM-XXXX-XXXX-XXXX format) are bought from authorized resellers or directly from us. Resellers are independent of us: they are not our employees, have no authority to commit us to anything that contradicts these terms, and we are not responsible for their prices, promises or their own terms of sale.
• A code is like cash value: keep it safe; we are not responsible for a code that was lost, stolen or redeemed by someone else before you. We may invalidate codes issued outside authorized resellers or obtained unlawfully.
• An unredeemed code: its refund is requested from whoever sold it, under their terms.
• A redeemed code: is non-refundable, unless the app has a proven material defect that prevents use of the covered features on a compatible device and we could not fix it or offer a workaround within a reasonable time after you reported it, or where the law requires a refund. That is why we recommend trying the app free on your own device and printers before buying.
• Google Play purchases: are subject to Google Play's terms and refund policy.
• Right of withdrawal for consumers in the EU and UK: if you are a consumer resident there and bought directly from us, you may withdraw from the purchase within 14 days without giving a reason, as long as you have not redeemed the code. By redeeming the code within that period you expressly request that the license start immediately and acknowledge that you thereby lose your right of withdrawal. Purchases through Google Play or from a reseller follow the policy of whoever sold them, without prejudice to your statutory rights.
• Refunds and chargebacks: if the price of a license is refunded, or its payment is reversed or disputed with a bank or payment provider, the license tied to it is revoked.

8. Technical support and paid services

8.1 Basic support

We provide support through written channels: WhatsApp (@raqame) and email (support@raqame.net). Basic support, for holders of any active paid license, covers help with activating, transferring and recovering the license, receiving and verifying defect reports, and answering general questions about using the features. Free-plan users can report defects too.

Support is provided during normal business hours on a best-effort basis, with no committed response or resolution time. We decide how and when a defect is handled: a fix in a later update, a workaround, or guidance toward another way of doing it.

8.2 Paid services

The following services are not included in any license, and we may provide them, where available, for a price agreed in advance: training; setting up and configuring the app for your business (chart of accounts, opening balances, users and permissions); data entry, import or migration from other systems; custom print templates or cheque calibration; printer and network setup; attempts to recover data or repair damaged backups; remote sessions and site visits; priority support; and custom development or customization. We reserve the right to decline any request.

8.3 Limits of support

• We see only the data you send us yourself, and we will never ask for your account password or your backup password. Send your customers' data only when necessary, with anything not needed removed.
• Take a backup before carrying out any step support suggests; carrying it out on your device is your decision and your responsibility.
• We may refuse or stop support in cases of abuse, breach of these terms, or an unlawfully obtained license.

9. Devices and license transfer

• Each license is valid on one active device at a time; running a licensed copy on an additional device requires another license.
• You can move your licenses to a new device yourself using a QR code when both devices are with you; the base license and every add-on move together as one set, and only the old device needs an internet connection.
• If your device is lost, the license can be released remotely through the linked Google account, at most once every 90 days as an anti-abuse measure; support may help as an exception after verifying ownership of the license.
• A subscription bought through Google Play is restored on a new device with "Restore purchases" using the same account.
• If you did not link your license to a Google account and kept neither the activation code nor proof of purchase, the license may not be recoverable, so link it and keep your proof of purchase.

10. License expiry and its effect

A Lifetime license does not expire with time. A subscription keeps working offline until its expiry date plus grace days (7 days for yearly and 3 for monthly; none for a trial). After that, or if more than 30 days pass without a successful online check-in, or if the device clock is turned back, the app falls back to the free plan described in section 4 until you renew or a check-in completes. Each add-on expires independently of the others, and its features also pause whenever the base license is inactive.

Your data is never deleted and never held hostage. Your database stays complete on your device, and access to your products, their export to Excel, their label printing and taking backups remain available at all times, and everything returns exactly as it was the moment you activate or renew.

11. Your responsibilities

• Backups: your data is stored on your own device. The app provides local and cloud backup tools; taking regular backups and keeping them off the device is your responsibility. We are not liable for data loss caused by the failure or loss of your device, deletion of data, or the absence of a backup.
• Passwords: the password of an encrypted backup cannot be recovered if forgotten, by us or anyone. Keep it somewhere safe.
• Data accuracy and compliance: you are responsible for the accuracy of the data, invoices, prices and tax rates you enter, and for complying with the tax and accounting regulations that apply to your business.
• Device and user security: you are responsible for securing your device and managing your app users and their permissions.
• Compatibility: test your devices and printers during the free trial before buying, and keep your proof of purchase.

12. E-invoicing (JoFotara)

The e-invoicing feature is a technical connection to the systems of Jordan's Income and Sales Tax Department. You are responsible for the correctness of your establishment's integration credentials, the accuracy of submitted invoices, and all of your tax obligations. We are not a party to your relationship with the Department and do not guarantee the availability of its systems or the acceptance of invoices. If the Department changes its requirements or interfaces, an app update may be needed and the service may pause until it is published.

13. Third-party services

Some features rely on services we do not own: Google Play (distribution and purchasing), Google Drive and Google Sign-In (backup and license recovery), the Income and Sales Tax Department's systems (e-invoicing), Cloudflare (hosting the license server), and WhatsApp (contact). Your use of them is subject to their providers' terms, and we are not responsible for their interruption, change or change in price; if a provider changes its terms or discontinues its service, we may have to change or discontinue the related feature without that being a breach on our part.

14. Intellectual property

The app, its design, its logo and the "Raqame / رقمي" mark belong to Raqame, and these terms grant you no rights in the trademarks or source code. The data you enter and the templates you design remain yours. If you send us suggestions or feedback, we may use them to develop the product without obligation or payment.

15. Disclaimer of warranties

TO THE EXTENT PERMITTED BY LAW, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE ERROR-FREE OR UNINTERRUPTED, though we work hard to make it so. The app's outputs (reports, financial statements, tax calculations) depend on the data you entered and are no substitute for review by your accountant. Built-in reference data, such as tax rates, currencies, countries and regions, is provided for convenience and can change with legislation; verify it before relying on it. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you; where that is so, it applies to the fullest extent the law allows.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, FOR LOSS OF PROFITS, REVENUE, DATA, REPUTATION OR BUSINESS OPPORTUNITY, OR FOR FINES OR TAX LIABILITIES, ARISING FROM THE USE OF, OR INABILITY TO USE, THE APP, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. IN ALL CASES, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE LICENSE OR SERVICE THE CLAIM CONCERNS, and for subscriptions, what you paid in the twelve months preceding the claim. This section does not limit our liability for fraud, gross negligence, or anything the law does not allow to be limited.

17. Indemnity

You agree to indemnify us and hold us harmless against any third-party claim, including by government authorities, arising from your breach of these terms, from data or invoices you entered or issued, or from your failure to comply with the tax or other laws that apply to your business.

18. Termination

We may revoke your licenses without refund if you materially breach these terms, such as by sharing the license, trading activation codes without authorization, attempting to circumvent the licensing system, or committing payment or refund fraud. You may stop using the app at any time; note that this does not cancel a Google Play subscription automatically. In every case your data remains on your device and is unaffected by termination.

19. Force majeure

We are not in breach of our obligations for any delay or failure caused by circumstances beyond our reasonable control, such as natural disasters, epidemics, internet or power outages, failures of service providers, government decisions and cyberattacks.

20. Changes to these terms

We may update these terms from time to time. Changes are published on this page with an updated date above; material changes are announced on this page and through our contact channels, and in the app where possible, a reasonable time before they take effect. Continued use after a change takes effect constitutes acceptance. No change that materially reduces what a paid license already bought includes applies to that license retroactively, unless required by law, security or a change by a third party.

21. Your legal rights and general provisions

• Your legal rights: nothing in these terms excludes or restricts any right that cannot be waived under the law that applies to you, including consumer protection laws; the limitations here apply only to the extent the law permits.
• Severability: if any provision is found invalid or unenforceable, it is limited to the minimum extent necessary and the rest remains in force.
• No waiver: our not exercising a right is not a waiver of it.
• Entire agreement: these terms, the Privacy Policy and what is shown to you at purchase are the entire agreement between us about the app, and supersede any earlier promises or offers, including statements by resellers.
• Assignment: we may transfer these terms and our rights and obligations under them to a successor in the ownership or operation of the app, provided existing licenses remain valid under these terms. You may transfer them only through the license transfer mechanism.
• Language: these terms are published in Arabic and English; if they conflict, the Arabic text prevails, except where the law that applies to a consumer requires otherwise.
• Consumer rights by country: if you are a consumer in the EU or the UK, you keep your statutory rights regarding the conformity of digital content and the updates needed to keep it conforming, and sections 5.4, 15 and 16 do not limit them. If you are in a country or state that does not allow some of the exclusions or limitations here, they apply to you only to the extent its law allows.
• Export and sanctions: you confirm that you are not resident in a comprehensively embargoed country or listed on an applicable sanctions list, and that you will not use or transfer the app in breach of export-control or sanctions laws.
• Government users: the app is commercial computer software; if you are a government entity, your rights in it are only those set out in these terms.
• Notices: we send notices to you through the app, through the contact details you entered, or by publishing them on this page; you send notices to us through the contact channels in section 23.

22. Governing law and disputes

These terms are governed by the laws of the Hashemite Kingdom of Jordan. Before going to court, both parties agree to try to settle any dispute amicably by contacting support for at least 30 days. The competent Jordanian courts have jurisdiction over any dispute arising from these terms. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in your local courts where that law allows.

23. Contact

For any question about these terms: WhatsApp @raqame — email support@raqame.net