شروط الخدمةTerms of Service

1. Acceptance of the terms

These terms govern your use of the Raqame app for Android (package id com.ak.raqame) and the raqame.net website. By installing or using the app you agree to these terms; if you do not agree, do not use the app. These terms are read together with the Privacy Policy.

2. Description of the service

Raqame is an inventory, sales and accounting app that runs locally on your device without requiring an internet connection. The app is a tool that helps you run your business; it does not provide accounting, tax, or legal advice.

3. License to use the app

We grant you a personal, non-exclusive, non-transferable license (except via the in-app transfer mechanism) to use the app for your business. You may not:

• Resell or distribute the app or activation codes without our written authorization.
• Attempt to decrypt, reverse-engineer, or circumvent the licensing system.
• Use the app for any unlawful activity.

4. Plans, prices and payment

• Free plan: unlimited selling, invoicing and products, with printing limited to one template per document type. It remains available forever.
• Pro plans: advanced features are unlocked with a paid license: Annual (includes updates and cloud backup for its duration) or Lifetime (a one-time payment granting perpetual offline validity, including one year of updates from the purchase date).
• Free trial: an optional, one-time 7-day trial of all features, extendable through the referral program up to the cap stated in the app.
• Purchasing: via Google Play (payments and refunds are subject to Google Play policies), or via prepaid activation cards from authorized resellers. An activation card is like cash value: keep it safe; once redeemed it is non-refundable except where the law requires otherwise.
• Prices: are shown inside the app, may vary by market, and may change with advance notice for renewals.
• Included features: the exact list of features included in each plan is the one shown inside the app; it may differ between plans and evolve over time, and the in-app listing is authoritative.

5. Devices and license transfer

• A license is valid on one active device at a time. Running a fully-licensed copy on an additional device requires another license.
• You can move your license to a new device yourself using a QR code when both devices are with you.
• If your device is lost, the license can be released remotely via the linked Google account, at most once every 90 days, as an anti-abuse measure.

6. License expiry and its effect

When an annual license expires or its periodic revalidation cannot complete, the app automatically falls back to the free plan: your data remains intact on your device, and selling, invoicing and basic printing continue without limits — only advanced features pause until renewal. We never lock your data because a license expired.

7. Your responsibilities

• Backups: your data is stored on your own device. The app provides local and cloud backup tools; taking regular backups and keeping them safe is your responsibility. We are not liable for data loss caused by device failure, deletion, or the absence of a backup.
• Passwords: the password of an encrypted backup cannot be recovered if forgotten — by us or anyone. Keep it somewhere safe.
• Data accuracy and compliance: you are responsible for the accuracy of the data and invoices you enter, and for complying with the tax and accounting regulations that apply to your business.
• Device and user security: you are responsible for securing your device and managing your app users and their permissions.

8. E-invoicing (JoFotara)

The e-invoicing feature is a technical connection to the systems of Jordan's Income and Sales Tax Department. You are responsible for the correctness of your establishment's integration credentials, the accuracy of submitted invoices, and all of your tax obligations. We are not a party to your relationship with the Department and do not guarantee the availability of its systems or the acceptance of invoices.

9. Intellectual property

The app, its design, its logo, and the "Raqame / رقمي" mark belong to the app's developer. These terms grant you no rights in the trademarks or source code. The data you enter remains entirely yours.

10. Disclaimer of warranties

The app is provided "as is" and "as available", without express or implied warranties of any kind, including fitness for a particular purpose. We do not warrant that the app is error-free or uninterrupted, though we work hard to make it so. The app's outputs (reports, financial statements, tax calculations) depend on the data you entered and are not a substitute for review by your accountant or advisor.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages, or for loss of profits or data, arising from the use of — or inability to use — the app. In all cases, our total liability to you shall not exceed the amount you actually paid for the license in the twelve months preceding the claim.

12. Termination

We may revoke your license without refund if you materially breach these terms (such as sharing the license, trading activation codes without authorization, or attempting to circumvent the licensing system). Your data remains on your device and is unaffected by termination.

13. Changes to these terms

We may update these terms from time to time. Changes are published on this page with an updated date above, and material changes are announced in the app. Continued use after a change takes effect constitutes acceptance.

14. Governing law

These terms are governed by the laws of the Hashemite Kingdom of Jordan, whose courts have jurisdiction over any dispute arising from them, unless mandatory laws of your country of residence provide otherwise.

15. Contact

For any question about these terms: support@raqame.net